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CLIENT CARE ASSOCIATE
Full time: 40 hours per week
Start Date: January 2020
Compensation: $18 - $20 / hr
Your Role
Yoga Mamas Wellness Centre is Toronto’s leading pre and postnatal wellness centre offering a range of health services, fitness and education to enjoy during the journey to motherhood. We are located in Leslieville showcasing a 4500 square foot bright and beautiful wellness centre with seven treatment rooms plus two movement and education rooms.
We are looking for an experienced person with great energy, who enjoys engaging with customers and genuinely loves making them feel cared for. The Client Care Associate has a passion for wellness and working with women. In this role, you will provide excellent client care to our mamas along with administrative and operational support to the Yoga Mamas Wellness & Yoga team.
To be a fit for this position you must have strong customer service experience along with personal or professional experience in pregnancy, women’s health or wellness.
This is a full time position with health benefits, room for growth and a lot of company perks. As Yoga Mamas is open 7 days a week the client care associate will be regularly required to work mornings starting at 8am, evenings until 8:30pm or 10:00pm and weekends.
Here's What You'll Do:
Here's What You'll Bring To Our Team:
Here Are Your Perks:
How To Apply:
Please take some time to learn about Yoga Mamas and send us a cover letter and resume outlining why you think you would be a great fit. Please send a PDF version of your cover letter and resume to [email protected]
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the centre.
Full time: 40 hours per week
Start Date: January 2020
Compensation: $18 - $20 / hr
Your Role
Yoga Mamas Wellness Centre is Toronto’s leading pre and postnatal wellness centre offering a range of health services, fitness and education to enjoy during the journey to motherhood. We are located in Leslieville showcasing a 4500 square foot bright and beautiful wellness centre with seven treatment rooms plus two movement and education rooms.
We are looking for an experienced person with great energy, who enjoys engaging with customers and genuinely loves making them feel cared for. The Client Care Associate has a passion for wellness and working with women. In this role, you will provide excellent client care to our mamas along with administrative and operational support to the Yoga Mamas Wellness & Yoga team.
To be a fit for this position you must have strong customer service experience along with personal or professional experience in pregnancy, women’s health or wellness.
This is a full time position with health benefits, room for growth and a lot of company perks. As Yoga Mamas is open 7 days a week the client care associate will be regularly required to work mornings starting at 8am, evenings until 8:30pm or 10:00pm and weekends.
Here's What You'll Do:
- Warmly greet all clients arriving and leaving
- Answer multi-line phones
- Manage online chat from clients on our website
- Manage inbox with heavy email volume
- Check in & check out wellness, fitness and education clients, which also includes: processing payments and scheduling future appointments and classes
- Making clients feel welcome in our lounge with tea and water
- Facilitating sales and driving revenue by educating our clients on the variety of wellness, movement and educational services we offer
- Administering clinic and studio tours to new clients
- Monitor client activity in the lounge ensuring wellness practitioners are running on time
- Assist in flipping treatment and wellness rooms when required, cleaning cups and other items, as necessary.
- Wellness appointments and scheduling: book, change and cancel appointments; familiarity with scheduling and balancing multiple practitioner schedules, including late patients; ability to learn appointment/booking software.
- Fitness and education bookings and scheduling: book, change and cancel reservations; familiarity with scheduling and balancing multiple room schedules,
- Perform other administrative duties such as: creating new client accounts, printing materials for educators, filing and photocopying
- Receive inventory and retail shipments: inputting, pricing and displaying merchandise
- Ensure reception area and waiting room are clean, beautiful and photo-ready at all times.
- Stock and replenish any displays and on-hand supply with products; assist with monitoring inventory; and assistance with merchandising products on display.
- Cross-train in all areas of the front desk and assist in these areas when assigned or as needed: check in, check out, back office and operations
- Support General Manager and Manager with special projects (as needed) and communicates progress and completion to both Managers.
- Must cross train with our operations role to have the ability to assist with coverage when required.
- Assist with special projects including special events and clerical assignments as requested
- Other duties as assigned
Here's What You'll Bring To Our Team:
- A minimum of 2 years in a demanding administrative level role in a fast-paced environment, wellness / health clinic experience preferred
- Personal or professional experience in pregnancy / women’s health preferred
- A genuine love for providing excellent customer service and making clients feel incredibly welcome
- Sterling customer service skills
- Confidence in sales and expressing the value of the services we offer
- Proficiency in Google Docs and Gmail
- Ease working with minimal supervision, while taking the initiative to ask for guidance if needed
- Superior verbal and written communication skills (grammar, spelling etc.)
- Maturity in handling sensitive and confidential situations or information
- Outstanding organizational and time management skills
- Comfortable switching gears at a moment's notice while maintaining laser-focus
- A positive, thoughtful team player with a positive outlook on life who is ready to roll up their sleeves
- Professional appearance and excellent attitude
Here Are Your Perks:
- Competitive salary
- Flexible benefits package including Medical, Vision, Dental,
- Subsidized wellness spending
- Paid time off
- Free on-site yoga, barre and pilates classes
- Retail discounts
- Education and professional training discounts
- Bi-Monthly staff socials and team building events
How To Apply:
Please take some time to learn about Yoga Mamas and send us a cover letter and resume outlining why you think you would be a great fit. Please send a PDF version of your cover letter and resume to [email protected]
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the centre.
