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WELLNESS CLINIC COORDINATOR
Position: Full Time Salaried Role
Compensation: $38,000 - $40,000
# of Hires: 1 Person
Start Date: July or August 2021
Job Posting Close Date: July 23 2021
About Yoga Mamas:
Established in 2012, Yoga Mamas is Toronto’s leading maternal wellness centre providing wellness treatments and services from fertility to family. The clinic boasts 4500 square feet of sunlit space with 10 treatment rooms and two large movement studios. Though our name includes the word yoga - fitness is just one important piece of our multifaceted wellness business.
Over 30 healthcare practitioners, alongside a team of educators and fitness instructors, provide maternal health and lifestyle wellness services on site and by video consultation for expecting mamas and their families. Our team of specialized staff see clients physically and virtually from our beautiful east end Toronto clinic.
We are looking for an experienced person with great energy, who enjoys engaging with customers and genuinely loves making them feel cared for. The Wellness Clinic Coordinator has a passion for wellness and working with women. In this role, you will provide excellent client care to our mamas along with administrative and operational support to the Yoga Mamas Wellness, movement and education team.
To be a fit for this position you must have strong customer service experience along with interest in, or personal or professional experience in, wellness, pregnancy, or women’s health.
This is a full time position with health benefits, and a lot of company perks. Yoga Mamas client special shift hours are 7 days a week starting as early as 7:30AM and ending as late as 10:00PM.
Here's What You'll Do:
Here's What You'll Bring To Our Team:
Here Are Your Perks:
How To Apply:
Please take some time to learn about Yoga Mamas and proceed over to our posting on Indeed to complete the job application.
https://ca.indeed.com/job/wellness-clinic-coordinator-deeda84f217e82ba
In your application on Indeed please include a cover letter and resume outlining why you think you would be a great fit for our team. The exact start date for this position position is dependent on finding the right candidate. Start date will be in July or August 2021.
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the centre.
Yoga Mamas values diversity in our workforce, as well as in our clients. We provide equal employment opportunity for all applicants and employees, and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, or disability
Yoga Mamas welcomes and encourages applications from everyone!. Accommodations may be available upon request for candidates taking part in all aspects of the selection process. If you would like to request a specific accommodation because of a disability or a medical need, please advise of your needs when you are selected to participate in the recruitment process.
Position: Full Time Salaried Role
Compensation: $38,000 - $40,000
# of Hires: 1 Person
Start Date: July or August 2021
Job Posting Close Date: July 23 2021
About Yoga Mamas:
Established in 2012, Yoga Mamas is Toronto’s leading maternal wellness centre providing wellness treatments and services from fertility to family. The clinic boasts 4500 square feet of sunlit space with 10 treatment rooms and two large movement studios. Though our name includes the word yoga - fitness is just one important piece of our multifaceted wellness business.
Over 30 healthcare practitioners, alongside a team of educators and fitness instructors, provide maternal health and lifestyle wellness services on site and by video consultation for expecting mamas and their families. Our team of specialized staff see clients physically and virtually from our beautiful east end Toronto clinic.
We are looking for an experienced person with great energy, who enjoys engaging with customers and genuinely loves making them feel cared for. The Wellness Clinic Coordinator has a passion for wellness and working with women. In this role, you will provide excellent client care to our mamas along with administrative and operational support to the Yoga Mamas Wellness, movement and education team.
To be a fit for this position you must have strong customer service experience along with interest in, or personal or professional experience in, wellness, pregnancy, or women’s health.
This is a full time position with health benefits, and a lot of company perks. Yoga Mamas client special shift hours are 7 days a week starting as early as 7:30AM and ending as late as 10:00PM.
Here's What You'll Do:
- Warmly greet all clients arriving and leaving
- Answer multi-line phones
- Manage inbox with heavy email volume
- Online fitness and education reservations and in-clinic appointments and scheduling: book, modify and cancel reservations; familiarity with scheduling and balancing multiple room schedules, processing payments and scheduling future reservations
- Making clients feel welcome in our lounge while maintaining all health protocols for COVID 19
- Facilitating sales and driving revenue by educating our clients on the variety of wellness, movement and educational services we offer
- Administering clinic and studio tours to new clients, including helping clients navigate our online platforms
- Monitor client activity in the lounge ensuring wellness practitioners are running on time
- Assist in managing treatment rooms, including disinfecting and stocking inventory as necessary.
- Wellness appointments scheduling: book, modify and cancel appointments; familiarity with scheduling and balancing multiple practitioner schedules, including late patients; ability to learn appointment/booking software.
- Perform other administrative duties such as: creating new client accounts, verifying insurance claims, filing and photocopying.
- Receive and manage inventory and retail shipments: inputting and managing inventory levels, pricing and displaying merchandise
- Ensure reception area and waiting room are clean, beautiful and photo-ready at all times.
- Cross-train in all areas of the front desk and assist in these areas when assigned or as needed: check in, check out, back office and operations
- Support General Manager and Manager with projects and communicates progress and completion
- Other duties as assigned
Here's What You'll Bring To Our Team:
- Minimum of 2 years experience in an in-person customer service role
- Minimum of 2 years experience in an administrative role
- Experience in a health clinic preferred
- Experience with Jane App preferred
- Experience with Mind Body Online preferred
- A genuine love for providing excellent customer service and making clients feel incredibly welcome
- Personal or professional experience in pregnancy / women’s health preferred
- Sterling customer service skills
- Confidence in sales and expressing the value of the services we offer
- Proficiency in Google Docs and Gmail
- Ease working with minimal supervision, while taking the initiative to ask for guidance if needed
- Superior verbal and written communication skills (grammar, spelling, inclusive language, etiquette etc.)
- Maturity in handling sensitive and confidential situations or information
- Outstanding organizational and time management skills
- Comfortable switching gears at a moment's notice while maintaining laser-focus; adaptable and agile
- A positive, thoughtful team player with a positive outlook on life who is ready to roll up their sleeves, proven team player
- Professional appearance and excellent attitude
Here Are Your Perks:
- Competitive salary
- Flexible benefits package including Medical, Vision, Dental
- Subsidized wellness spending
- High standards and adherence to Health Canada safety measures in the workplace
- Free online yoga, barre and pilates classes
- Retail discounts
- Education and professional training discounts
- Staff socials and team building events
How To Apply:
Please take some time to learn about Yoga Mamas and proceed over to our posting on Indeed to complete the job application.
https://ca.indeed.com/job/wellness-clinic-coordinator-deeda84f217e82ba
In your application on Indeed please include a cover letter and resume outlining why you think you would be a great fit for our team. The exact start date for this position position is dependent on finding the right candidate. Start date will be in July or August 2021.
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the centre.
Yoga Mamas values diversity in our workforce, as well as in our clients. We provide equal employment opportunity for all applicants and employees, and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, or disability
Yoga Mamas welcomes and encourages applications from everyone!. Accommodations may be available upon request for candidates taking part in all aspects of the selection process. If you would like to request a specific accommodation because of a disability or a medical need, please advise of your needs when you are selected to participate in the recruitment process.
